We guarantee our merchandise to be free of manufacturing defects. 

We will replace, at our cost, any manufacturing defect for an item purchased on www.llamasteinc.com within 1 year of purchase, which is defined as the order date.  


Examples of qualifying manufacturing defects include problems with zipper construction, loose stitching or lining, or hardware malfunction. Our usual replacement time from the time we receive your return is approximately 5-10 business days. 

If we no longer have stock available for an exact replacement, we will issue you a credit or refund for the purchased price of the item. 


We do not offer repair, cleaning, re-dying, refurbishing, or similar services. 

For warranty claims on items not purchased on llamasteinc.com, please contact the authorized Llamaste retailer where the product was purchased and follow their return policy.

Because some of our products are made with natural material, there will be subtle variations in each item and the fabric will wear over time, and will require periodic care.


Please note that our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Some examples of what is not covered under our manufacturer's warranty:


  • Stains or color transfer from clothing dye, beverages, or inclement weather

  • Damage from hungry pets

  • Scratches, soiled spots, or marks from normal use

  • Discoloration or dampness from storage

  • Damage from adhesives

  • Lost or stolen items

  • Exposure to chemicals or products with alcohol

  • Improper care


To maintain the fabric of your item, we recommend you use a high quality, alcohol-free and bleach-free cleaner or follow the care instructions sent with your item.

For questions, please contact us via our contact form and we will reply within 24-48 hours.